LINDY Technical Support Forum

michael · by **michael** » Thu Sep 27, 2012 12:38 am Reply with quote

Today I received my 15m Firewire 800 9/9 cable witch I tried to connect from my 13" Macbook Pro i5 to my firewire video editing workstation. (6TB Western digital Mybook II)
Unfortunately it didn't connect..

If I use the disk with a normal Firewire 800 9/9 it works perfectly.

Just in case I reinstalled all the Wester Digital Mybook II drivers but that didn't made sense.

Could sombody please help me out?

by **LINDY Shippers** » Thu Sep 27, 2012 9:10 am Reply with quote

Hello,

Is this disk externally powered or powered from the Firmware interface? If the later then the power is probably too weak after 15m.

Chris

michael · by **michael** » Thu Sep 27, 2012 10:02 am Reply with quote

Thanks for your reply!

The disk is externally powered. So that's not the issue I guess.

by **LINDY Shippers** » Thu Sep 27, 2012 10:56 am Reply with quote

I'm afraid there is nothing much I can offer other than to get the cable back for a refund. Its well over the firewire spec and we do get the odd incompatibility.

Chris

michael · by **michael** » Thu Sep 27, 2012 12:24 pm Reply with quote

Thanks for your help anyways Chris.

Last question.
Do you think its possible that it has to do with the small transformer piece on the end of the original WD firewire cable? For example like on this cable: alibaba.com/product-gs/421752112/Firewire_800_400_IEEE_1394B_Cable.html

I'm not sure but maybe the 10m FireWire 800 Active Extension Cable will work than.
If that's not the solution I would like to send the cable back.

by **LINDY Shippers** » Thu Sep 27, 2012 12:58 pm Reply with quote

That is a ferrite core, our cables do not need one due to the shielding.

Its hard to say if an active cable would work or not, in theory it should.

Chris

michael · by **michael** » Thu Sep 27, 2012 1:28 pm Reply with quote

Oke thanks, I understand.

I would like to send the cable back and hope Lindy company will check out if there is something wrong with the cable.

by **LINDY Shippers** » Thu Sep 27, 2012 1:48 pm Reply with quote

Hi,

Please fill out a returns form out our website - http://www.lindy.co.uk/shop/returnsMerchandise.do

Chris

michael · by **michael** » Fri Sep 28, 2012 2:55 pm Reply with quote

Done!

Thanks.

michael · by **michael** » Mon Oct 01, 2012 11:39 am Reply with quote

Do I get any response on the return form?

by **LINDY John** » Mon Oct 01, 2012 11:49 am Reply with quote

Hi , have you not received an RMA number to return the goods

michael · by **michael** » Mon Oct 01, 2012 11:53 am Reply with quote

Hey, Unfortunately not.

by **LINDY John** » Mon Oct 01, 2012 11:57 am Reply with quote

Did you complete the returns form

michael · by **michael** » Mon Oct 01, 2012 11:59 am Reply with quote

Yes I did.

by **LINDY John** » Mon Oct 01, 2012 12:20 pm Reply with quote

Hi, I am sorry for the inconvenience but I can't find the returns form. Could you please complete it again and I will send your returns authorisation as soon as I have received it.

michael · by **michael** » Tue Oct 02, 2012 11:58 am Reply with quote

I did it again. Dit you received it this time?

by **LINDY John** » Tue Oct 02, 2012 12:42 pm Reply with quote

Not as yet, when did you complete the form

michael · by **michael** » Tue Oct 02, 2012 4:59 pm Reply with quote

I did it for the second time yesterday.

by **LINDY John** » Wed Oct 03, 2012 8:40 am Reply with quote

Hi Michael, something is going wrong because I have not received your form. Please e-mail your invoice details to technical@lindy.co.uk. I just need the invoice number to proceed.

LINDY Technical Support Forum

15m Premium Firewire 800 9/9 connecting problem

15m Premium Firewire 800 9/9 connecting problem