LINDY Technical Support Forum

[swamprat96]

I just bought this thing today. Works perfectly on win 7 win 8 but not recognised at all on 8.1. Are there new drivers coming?

[LINDY Shippers]

Hi,

This product doesn't have any drivers as it uses the built in windows drivers.

Are these different machines you are using? Could you check that your USB 3 chipset drivers are installed okay?

Chris

[swamprat96]

Hi,
The problem is with a Toshiba P840 laptop running 8.1. It runs other USB3 devices fine- such as a WD 1 TB passport drive and several usb3 flash drives. The lindy is not even recognised when it plugs in- nothing in diskmgmt either. No errors- just nothing.

If I turn off USB 3 the Lindy works. The toshiba uses a bog standard 7 series/C216 intel driver- and that is the latest.

If I plug the Lindy into a windows 8 or 7 machines it seems to work fine.

[LINDY Shippers]

It sounds like it could be an incompatibility with the chipset.

When you say turn off USB 3, do you mean move it to another slot?

Chris

[swamprat96]

There's an option in the management software to disable Usb3 support for all three usb sockets.

[LINDY Shippers]

I could only put this down to an incompatibility as we have not seen this before.

You can return the product if bought direct here - http://www.lindy.co.uk/return-product-i374

Chris