43102 usb 3 hdd enclosure does not work on windows 8.1

USB 2.0 - USB 3.0 - FireWire - Hubs - Cables - Adapters
6 posts Page 1 of 1
swamprat96
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Joined: Wed Apr 16, 2014 12:47 am
by swamprat96 » Wed Apr 16, 2014 12:49 am
I just bought this thing today. Works perfectly on win 7 win 8 but not recognised at all on 8.1. Are there new drivers coming?

 

LINDY Shippers
LINDY Staff
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Joined: Wed Mar 17, 2010 1:32 pm
 
by LINDY Shippers » Wed Apr 16, 2014 9:06 am
Hi,

This product doesn't have any drivers as it uses the built in windows drivers.

Are these different machines you are using? Could you check that your USB 3 chipset drivers are installed okay?

Chris

 

swamprat96
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Posts: 3
Joined: Wed Apr 16, 2014 12:47 am
by swamprat96 » Thu Apr 17, 2014 1:04 am
Hi,
The problem is with a Toshiba P840 laptop running 8.1. It runs other USB3 devices fine- such as a WD 1 TB passport drive and several usb3 flash drives. The lindy is not even recognised when it plugs in- nothing in diskmgmt either. No errors- just nothing.

If I turn off USB 3 the Lindy works. The toshiba uses a bog standard 7 series/C216 intel driver- and that is the latest.

If I plug the Lindy into a windows 8 or 7 machines it seems to work fine.

 

LINDY Shippers
LINDY Staff
Posts: 655
Joined: Wed Mar 17, 2010 1:32 pm
 
by LINDY Shippers » Thu Apr 17, 2014 3:29 pm
It sounds like it could be an incompatibility with the chipset.

When you say turn off USB 3, do you mean move it to another slot?

Chris

 

swamprat96
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Posts: 3
Joined: Wed Apr 16, 2014 12:47 am
by swamprat96 » Thu Apr 17, 2014 9:22 pm
There's an option in the management software to disable Usb3 support for all three usb sockets.

 

LINDY Shippers
LINDY Staff
Posts: 655
Joined: Wed Mar 17, 2010 1:32 pm
 
by LINDY Shippers » Tue Apr 22, 2014 9:34 am
I could only put this down to an incompatibility as we have not seen this before.

You can return the product if bought direct here - http://www.lindy.co.uk/return-product-i374

Chris
6 posts Page 1 of 1