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Mini Bluetooth adapter not pairing

Posted: Wed Jun 30, 2010 5:32 pm
by Dalesman
Hello folks,
I purchased a mini bluetooth adapter (came yesterday 29th June) so that I can listen to the instructions from my Tom Tom Go720 whilst wearing my crash helmet, yes I'm a biker.
The MA won't pair with the TomTom, blue and red is flashing. Bluetooth enabled on my satnav which asks whether I want to connect with the headset I tap yes and the message on the screen shows that it hasn't found it, it knows its there but won't connect to it.
I have tried to pair it with my Nokia 6310i and it still won't pair.
I can pair my Nokia to my satnav, no problems so I know the TomTom is ok, it looks like the problem may be with the adapter

Any advice would help please

Posted: Thu Jul 01, 2010 9:23 am
by LINDY Shippers
Hello,

Is it the 20428 adapter?

Best Regards

Posted: Thu Jul 01, 2010 9:48 am
by Dalesman
From the user manual:- Model Name:PSHC122

Posted: Thu Jul 01, 2010 9:52 am
by LINDY Shippers
Is it this model?

Its a generic part but it should have a part number on the barcode label.

Best Regards

Posted: Thu Jul 01, 2010 9:57 am
by Dalesman
Hello Chris,
I was looking at the Manual.
Yes its as you say the 20428 and the same in your link
Tony

Posted: Thu Jul 01, 2010 10:01 am
by LINDY Shippers
It could be an issue with the bluetooth profiles. Do you which one the Tomtom is trying to use?

I've had a quick look and it looks like SPP, I'm going to double check if 20428 supports this.

Best Regards

Posted: Thu Jul 01, 2010 10:08 am
by Dalesman
The Tomtom Go 720 asks if I want to connect to the stereo headset then when I tap yes it say it can't find it.
Tomtom doesn't give any other details and no other Bluetooths are switched on at the time so it can't be confused with any other item.
Tony

Posted: Thu Jul 01, 2010 1:03 pm
by Dalesman
Hello Chris
I have just got some info back from Tomtom support.

They say that my device has the profile (A2DP) Advanced Audio Distribution Profile.
Other profiles mentioned are:- DUN,HFP,HSP,OBEX

Does this help

Tony

Posted: Thu Jul 01, 2010 1:42 pm
by LINDY Shippers
A2DP should be fine as that's what the bluetooth adapter uses.

Have you placed it in the pairing mode?

Best Regards

Posted: Thu Jul 01, 2010 1:52 pm
by Dalesman
Yes, on multiple occaisions (Red & Blue flashing alternately) over the last couple of days.
Tony

Posted: Thu Jul 01, 2010 2:16 pm
by LINDY Shippers
Does it get as far as asking for a Pin?

Posted: Thu Jul 01, 2010 2:31 pm
by Dalesman
No, no pin request
Tony

Posted: Thu Jul 01, 2010 2:40 pm
by LINDY Shippers
If it doesn't work with the Nokia as well as the TomTom then I would probably suggest returning it to us for inspection. As the unit is very simple to operate and connect, you should not be having these problems.

Posted: Thu Jul 01, 2010 2:51 pm
by Dalesman
As the unit is very simple to operate and connect, you should not be having these problems.

 
Yes I agree and will return it over the next few days, I was wondering if I had missed something in the instructions.
Many thanks for your help Chris
Tony