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Power problem with 42802 cat5 USB extender.

Posted: Wed Aug 31, 2011 9:16 am
by mikedz
Hi,

We have the 42802 extender and the optional 5v power supply. We have a wacom Intuos3 which works perfectly when plugged direct into both a mac and pc. When we plug it in via the extender the mac brings up an error saying the USB device needs more power, this occurs with and without the power supply plugged in. The PC complains about power as well and suggests plugging into a different port(which doesnt remedy the issue).

The extender does still work with a single usb mouse plugged into a pc but does not work with a mouse and keyboard plugged into a mac. Could our unit be faulty?

Thanks,

Mike

Posted: Wed Aug 31, 2011 10:19 am
by LINDY Shippers
Hi Mike,

What length and spec of ethernet cable are you using? It doesn't sound right to be honest. Each port should provide 500mA of power, does the tablet normally use more than 1 USB plug at once?

Best Regards

Posted: Wed Aug 31, 2011 10:36 am
by mikedz
Hi,

We are using cat5 cable which goes through a couple of sockets to get into the room. I have simplified the setup and I'm now using a single 2m cable to connect to a mac pro - this has the same result. The 2m cable i'm using is: 'Connectix Cabling systems Cat 5e Patch 4Pr PVC'

Cheers,

Mike

Posted: Wed Aug 31, 2011 12:22 pm
by mikedz
Oh, and no - the wacom does not use more than 1 usb.