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Sound breaking up on 38010

Posted: Sun Apr 27, 2014 6:36 am
by Nicholas
Hi Guys

I recently purchased the 8 port HDMI Extender (38010) and a handful of 35 M receiver units.

The video works perfectly but the sound is breaking up on one device and just isn’t present on another device. I have tested with a PC and a simple Apple TV (the latter; funny – sounds/clicks from the Apple TV when touching the remote sounds on screen #1 only but the Netflix or Video sound plays on screen # 2 only.

When playing a video and it is sounded on screen # 2, the sound constantly breaks up so parts are missing.

I have tried with different receivers to make sure that I am not dealing with a defective product.

The cable is CAT6 unshielded 25 Meters.

Posted: Mon Apr 28, 2014 9:09 am
by LINDY Shippers

Normally when sound is breaking up it would be a bandwidth issue. Can you try lowering the resolution to see if you get the same problem?

What type of monitor/TV are you using?


Posted: Mon Apr 28, 2014 12:14 pm
by Nicholas
Thanks Chris
It is a Samsung 8 series tv. I'll try to lower the resolution later today.
Thanks Again.