38097 Audio Extractor

VGA - HDMI - Wall Plates - Speakers - Switches - Splitters
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Posts: 24
Joined: Fri Oct 11, 2013 12:51 pm
by lider » Tue Aug 23, 2016 4:42 pm

Have a client who bought this 38097 Audio Extractor and says that he is not getting any sound using the optical output to his AV receiver Pionner VSX - 1016V-S.

Th unit has the red light indicating the presence of the signal, but no sound output on the receiver.

Any suggestions ?

Posts: 152
Joined: Thu Oct 30, 2014 1:10 pm
by LINDY Guy » Tue Aug 23, 2016 4:50 pm
Hello Dhiren,

Has your client tried the different settings? There is a switch with 3 options: ADV / 2 Channel / 5.1 Channel. If they are using encoded or multi-channel audio such as Dolby Digital or DTS, then I would recommend the 5.1Ch setting.

Have they also tried toggling the ARC button? If they are not using ARC then the light for this should be off, if they are using ARC then it should be on and they will need to set up the audio output over Audio-Return-Channel on their TV.

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